Terms & Conditions for Frame Axe Electric Store

Effective Date: August 15, 2026 Company Name: Frame Axe Electric Store Website: frameaxe.com Official Email: contact@frameaxe.com Official WhatsApp/Phone: 03082416214

1. Introduction and Acceptance of Terms

  • Welcome to Frame Axe Electric Store. These General Terms & Conditions govern your access to and use of frameaxe.com and any purchases made at our physical retail location in Sahiwal.

  • By accessing our website, placing an order, or interacting with our business, you explicitly agree to be bound by these terms.

  • If you do not agree with any part of these terms, you are strictly advised not to use our services or purchase our products.

  • Frame Axe Electric Store reserves the right to modify, update, or replace these terms at any time without prior individual notice.

2. Official Communication and Valid Transactions

  • Frame Axe Electric Store conducts business exclusively through two verified channels:

    • Official Email: contact@frameaxe.com

    • Official WhatsApp/Phone: 03082416214

  • Any communication, order placement, or payment discussion conducted through unofficial phone numbers, third-party emails, or unverified social media profiles is completely invalid.

  • The store assumes zero liability for any transactions, scams, or miscommunications occurring outside of these designated official channels.

3. Order Placement and Mandatory Verification

  • Placing an order on the website does not guarantee fulfillment until it passes our internal verification process.

  • Mandatory Video Call: All online orders require a mandatory live WhatsApp video call confirmation on our official number (03082416214) before the parcel is dispatched.

  • During this call, our team will verify the products, and the order will only be processed once both parties agree on the dispatched items.

  • Frame Axe Electric Store reserves the right to cancel any order without explanation if the verification process is not completed or if fraudulent activity is suspected.

4. Pricing, Payments, and Billing

  • All prices listed on frameaxe.com are subject to change without notice due to market fluctuations in the electrical supply industry.

  • In the event of a pricing error on the website, we reserve the right to cancel the order and notify the customer of the correct price.

  • Payments must be made through approved channels. Cash refunds are strictly prohibited under our operational policies.

5. Summary of Replacements (No Refund Policy)

  • Frame Axe Electric Store operates on a strict No Refund policy.

  • Replacements are only entertained for orders with a total invoice value of less than 5,000 PKR. Any order above this amount is a final sale.

  • A continuous, unedited unboxing video is mandatory for any replacement claim.

  • Claims for physically damaged, burnt, or broken items are strictly rejected, as all parcels are recorded on video in pristine condition prior to dispatch.

  • All shipping, delivery, and cargo charges for any exchange process must be paid entirely by the customer.

6. Shipping and Transit Liability

  • While we ensure secure and recorded packaging, Frame Axe Electric Store is not liable for delays caused by third-party courier services.

  • The risk of loss and title for items pass to you upon our delivery to the courier carrier.

  • Any physical damage incurred while the parcel is in transit is not the responsibility of Frame Axe Electric Store.

7. Limitation of Liability and Evidentiary Constraints

  • Zero Legal Binding: All website content, operational data, store policies, transaction logs, and physical/digital communications hold absolutely zero legal binding against Frame Axe Electric Store.

  • Waiver of Evidence: By purchasing from Frame Axe Electric Store or using frameaxe.com, the customer explicitly agrees and legally binds themselves that they cannot, under any circumstances, use our policies, billing histories, CCTV footage, unboxing videos, or any internal data as evidence against the company in any court of law, consumer tribunal, or legal proceeding within or outside Pakistan.

  • Exclusive Right of Defense: Frame Axe Electric Store retains the exclusive, unilateral right to utilize any collected data, pre-dispatch videos, CCTV footage, or transaction histories solely for its own legal defense, internal security audits, and administrative protection.

8. Intellectual Property

  • All content on frameaxe.com, including logos, graphics, text, product images, and software, is the exclusive property of Frame Axe Electric Store.

  • Unauthorized use, duplication, or distribution of our materials is strictly prohibited and may result in the termination of services.